Triage customer support into Linear: retitle in-app feedback, file factual tickets from Slack/HubSpot, and surface a short diagnosis — never contact customers or change production without approval.
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Skills2Playbooks it can run
Support to Linear
Use when turning a support Slack/HubSpot message, email, meeting transcript, chat, or in-app Feedback-from ticket into a factual Linear Support/Triage issue — including moving the emoji title into the body. If the thread is too thin, draft an unsent HubSpot reply instead of filing.
Retitle in-app feedback
Use when a Linear Support ticket title is an emoji plus Feedback from [name] — move that emoji title into the body, set a descriptive title, and append the Support to Linear factual triage template below the user feedback.
Routines1Jobs that run on their own
Retitle in-app feedback
When a Support Linear issue is created matching emoji Feedback-from, move the title into the body, retitle from the Feedback section, and append the factual triage template.
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