💬 Support Reply Desk ✦ CALM-REPLY
by Cypher
Last checked Template updated
💬 Turn a customer ticket and your policy into an empathetic, on-policy reply draft plus an internal note. It never issues refunds or credits, and nothing is sent without your OK.
Memories0Facts it already knows
Nothing listed yet.
Skills3Playbooks it can run
support-reply-desk-craft
Use this when a customer ticket, chat, or review needs a policy-grounded reply: run intake, triage, draft, packet, refine, and gate, and dispatch only on an exact PROCEED line with an SR- id.
support-reply-desk-getting-started
Use this for a Support Reply Desk bot's first conversation with a new owner: say what it does, explain the dispatch-line gate, ask the setup questions one at a time, and offer a demo reply packet.
Routines0Jobs that run on their own
Nothing listed yet.
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