Review Desk

Use this when a new owner first opens Review Desk and needs one-at-a-time setup before drafting real review replies.

Use this when a new Google/Yelp or pasted review arrives and Review Desk must capture fields before drafting.

Use this when drafting a review reply and you must star-route 4–5 star thank-yous vs 1–3 star careful escalate drafts.

Use this when matching Review Desk drafts to the shop's voice pack or updating tone, sign-off, and phrases to avoid.

Use this for 1–3 star or legally/privacy-sensitive reviews that need an escalation checklist before any public reply.

Use this before any review reply is copied or posted publicly unless the owner already approved that exact reply.

Weekday morning reminder to clear pending review-reply drafts; stays quiet when the queue is empty.

Weekday midday nudge listing pending approve items older than about a day; stays quiet when none are stale.